Prepare to meet the highest customer demands with fewer people
A pleasant experience in physical shops, great convenience online: your customer wants both served on a silver platter.
The tight labour market and the need for further integration of offline and online resources: those are your challenges in the coming years. Order kiosks in shops, pick-up points and drive-throughs can answer the customer's need for speed and convenience. In addition, the customer expects a special experience, hospitality and personalised offers. Watch-it helps you to achieve this with fewer staff by taking over administrative and control tasks and giving insight into customer preferences.
Do more with fewer staff
Delivering images and data is not that difficult. But what you want, is an interface that helps you quickly and intuitively extract the answer to your question from this information.
SECURITY & SAFETY
Nothing escapes your attention anymore.
Watch-it adds intelligence to camera images and data. This gives you the information you need!
“How does my staff react in case of theft? I want to know, so I can train them better for that.”
“You automatically want to receive the right image of an empty display, a suspicious customer or clutter on the shop floor.”
“At the touch of a button, I can provide evidence so that theft can be dealt with efficiently.”
A grip on all processes and new transitions.
Watch-it shows you everything that happens in front of and behind the scenes. You can monitor and retrieve all transactions, manage your inventory and even improve customer experience.
“I immediately see whether our products and actions are correctly presented to the customer.”
“Returns, discounts and an open cash drawer without transaction are high-risk events that are automatically monitored.”
“I gain insight into the kind of mistakes our cashiers make and can retrain them in these.”
Increase your customer satisfaction.
With Watch-it, you spend less time on monitoring and administration. Time you can invest in customer focus and hospitality.
“My staff are less concerned with control and administration, and more with the customers. That makes them both happier.”
“You immediately see if you need to open more tills, which means my customers never queue up.”
“Before my staff were fixated on security. Now they look at what they can do for the customer.”
Over 6,000 sites run on Watch-it
Insight into every situation on your site
BigBrother, an innovation company
We help companies in the mobility market in the transition
of their business towards the customer needs of the future.